On the evening of December 27th, JD Group announced that starting from January 1, 2024, the annual fixed salary of frontline business personnel such as JD's procurement and sales has significantly increased by nearly 100%. At the beginning of 2024, JD Retail will have an average salary increase of no less than 20% for all employees.
At the same time, leaving a message at the top of the comment section shows that a large number of positions on JD.com are currently being recruited.
Liu Qiangdong previously stated that change is necessary, otherwise there is no way out
It is worth noting that previously, after Jack Ma shouted "Alibaba will reform", Liu Qiangdong also spoke out.
According to a previous report by The Paper, on the evening of December 9th, Liu Qiangdong, the founder and chairman of JD.com, replied to employee comments on the company's intranet that JD.com must change, otherwise there is no way out. "I believe we will definitely get out of the trough. Every person and company will go through several peaks and valleys to achieve greatness."
"There have been so many problems, of course, all due to my poor management. I am very self blaming, but no matter what, I will not lie flat, and I hope my brothers will not lie flat." Liu Qiangdong said, "Now that the organization is huge, bloated, and inefficient, it does take time to change."
Liu Qiangdong is still criticized on the intranet. Many people talk about innovation every day, but they just plagiarize and follow others every day.
JD.com also follows up with the policy of "supporting users only for refunds"
It is worth noting that JD has been taking frequent actions recently.
On November 15th, JD Group announced that Xu Ran, CEO of JD Group, will also serve as CEO of JD Retail, effective immediately. Former CEO of JD.com Retail, Xin Lijun, will have another position at JD.com.
On December 27th, according to the rules website of the JD platform, JD revised the "General Rules for Handling Transaction Disputes on the JD Open Platform" from December 18th to 22nd, which added support for user only refunds for transaction disputes. This mode means that consumers do not need to return the restored product. After the refund is completed, they will not be able to initiate a return request for this product again. In addition, the "JD Open Platform After sales Service Management Rules" have also added a standard for refund and non return execution. The adjustment will take effect on the 29th.
JD insiders revealed that JD's self operated "refund only" service has been in use since 2014. This revision of the rules regarding after-sales and dispute resolution is to further extend "refund only" from JD's self operation to the implementation of the same for merchants who have settled on JD.
Increase investment in frontline business personnel, JD.com announces a nearly 100% salary increase in procurement and sales
According to a report from First Financial, the scope of this salary increase is for all procurement and sales personnel in the JD series.
On April 12th of this year, JD.com Retail launched an organizational reform of its procurement and sales units, abolishing the hierarchy of business groups and transforming them into business units. The various business units under the original business group, which were responsible for managing various product categories, will be divided into numerous procurement and sales combat units according to specific categories.
This year's Double 11, JD.com gained considerable traffic through its sales live streaming rooms. According to JD data, as of 23:59 on November 11th, the total number of viewers of JD's live streaming sales exceeded 380 million. The person in charge of the JD sales live broadcast room stated that during the JD Double 11 period, popular products such as the iPhone 15 series, VGN keyboard, and singing bar microphone were sold out as soon as they were put on the shelves.
JD.com has made multiple salary adjustments to its internal employees since last year.
On November 22 last year, JD founder Liu Qiangdong stated in an email to all employees that he would implement "one promotion and one reduction" measures for the treatment of employees and executives. In terms of executive compensation, in order to improve the welfare benefits of grassroots employees and minimize the pressure on the company, starting from January 1, 2023, the cash compensation of senior management personnel of JD.com Group will be reduced by 10% -20%, with more reductions occurring at higher positions. In terms of improving employee benefits, JD plans to gradually convert outsourced employees into Debang's own employees, ensuring that outsourced employees can also enjoy the five insurances and one fund benefits of their own employees.
According to JD Group's latest performance announcement, the company's revenue in the third quarter of 2023 was 247.7 billion yuan, an increase of 1.7% year-on-year; The net profit was 7.9 billion yuan, compared to 6 billion yuan in the same period last year.
The upstream news is integrated from the daily economic news, WeChat official account "Jingdong Blackboard", surging news, First Finance, etc