On November 14th, in the fifth round of Group C of the third stage of the World Cup Asian qualifiers, the Chinese men's football team played away against the Bahrain men's football team. The Chinese national football team defeated Bahrain 1-0 and won two consecutive victories in the World Cup qualifiers.
It is worth mentioning that the only domestic broadcasting platform for this game is iQiyi. On that day, many netizens provided feedback in the comment section that iQiyi was unable to play the live broadcast of the Chinese national football team normally, and some netizens also claimed that they had been repeatedly paid.
On the morning of the 15th, iQiyi Sports issued an apology statement on Weibo, stating that there was a short-term technical malfunction during the live broadcast of the national football match against Bahrain on November 14th, which caused some users to make duplicate purchases and their rights could not be redeemed. The technical issue has been resolved and the system has been restored to normal operation as soon as possible. The platform deeply apologizes for affecting the viewing experience of some users.
For the affected fans, iQiyi Sports will provide the following compensation:
Refund processing: For users who make duplicate purchases, the amount of the duplicate purchase will be refunded
Compensation for Rights and Interests: Users whose rights and interests were damaged during the malfunction period will be compensated with a viewing voucher to their account, inviting them to watch the match between the Chinese national team and Japan on the 19th for free and cheer for the Chinese national team
Repeated redemption: Sports members who have redeemed their tickets repeatedly have returned the redeemed tickets to their account
This is not the first time iQiyi Sports has apologized for the malfunction of live broadcasting of national football matches. On September 5th of this year, during the away game between the Chinese men's football team and the Japanese team, iQiyi became a hot topic due to live streaming issues.
It is reported that iQiyi has exclusively purchased the broadcasting rights for this event. However, shortly after the start of the competition, the topic of "iQiyi cannot afford to spend money to watch" suddenly exploded on the hot search list. Some netizens roast that the iQIYI Sports App interface was stuck and could not watch the game. Some fans have also reported that even after recharging on the iQiyi app, they still cannot watch Chinese football matches with a 9 yuan viewing voucher.
At 22:23 that evening, iQiyi Sports apologized on Weibo, stating that the excessive traffic was caused by the enthusiasm of the fans. The allocation of technical service resources exceeded the limit, causing a bad viewing experience for some users. We will further strengthen our technical plans and operational capabilities to provide more stable and reliable live streaming services.
IQiyi Sports stated that due to the high volume of inquiries, it may take some time for customer service calls to be connected.
On the late night of September 6th, iQiyi Sports once again issued an apology statement, stating that during the live broadcast of the China vs Japan match in the Chinese Football Association's round of 18 on September 5th, due to the enthusiasm of Chinese fans far exceeding expectations, there was an instantaneous surge in traffic and a surge in payment users after the start of the game, resulting in some users being unable to purchase and their purchased benefits not being credited in real time, which affected their viewing experience. We deeply apologize for this platform.
Many netizens are dissatisfied with iQiyi's exclusive purchase of the broadcasting rights for national football matches, but frequent live streaming failures have occurred. "If you don't have the ability, don't take it." "How many times have you had problems? If you don't have the ability, don't be exclusive
Previously reported by Self Love Qiyi Sports, China News Network, Jiupai News, and Nancai Express