Company Quick Review | Couples are required to provide a "proof of relationship" when refunding Disney tickets! No matter how strict the rules are, consumer responsibility cannot be arbitrarily increased
穿越夜时空簿
发表于 2023-12-1 17:48:21
1313
0
0
Recently, a news story about canceling a Disney trip due to illness and requiring couples to provide proof of their relationship for ticket refunds has sparked a heated discussion among netizens. According to media reports, Ms. Zhang and her boyfriend purchased Shanghai Disney tickets on the Feizhu platform, but later decided to refund them due to their serious illness. Ms. Zhang provided medical and payment certificates and successfully refunded her ticket, but her boyfriend encountered difficulties. The platform requires him to provide a paper "proof of romantic relationship", otherwise the ticket cannot be refunded.
According to Ms. Zhang's description, Fliggy customer service stated that a "proof of romantic relationship" must have the "official seal" of the school or community in order to pass the review. This requirement is too demanding and difficult to implement.
In addition, according to Ms. Zhang's description, Shanghai Disney customer service stated that tickets purchased through official channels cannot be refunded, and the rules of third-party platforms are different from the official rules. "Please contact the original channel for confirmation."
Whether this is a requirement from Shanghai Disneyland or a regulation from Fliggy, it may be to prevent institutions and individuals such as scalpers and fraudsters from harming the interests of scenic spots and platforms through ticket refunds, transfers, and other means. This is also to protect the rights and interests of consumers. After all, Shanghai Disneyland is one of the top domestic amusement parks and scenic spots, and ticket refund rules are relatively strict.
However, strictness cannot go too far. Scenic spots and platforms should balance the complexity and effectiveness of the review process, and should not be too mechanized, which may damage the legitimate rights and interests of normal consumers. The author believes that Shanghai Disney should consider optimizing the ticket refund process and rules, not only to prevent scalpers, but also to respect and protect the legitimate rights and interests of normal consumers.
According to Article 26 of the Consumer Rights and Interests Protection Law, operators shall not make unfair or unreasonable provisions to consumers, such as excluding or restricting consumer rights, reducing or exempting operator responsibilities, or increasing consumer responsibilities, through standard terms, notices, statements, or store announcements. That is to say, the Fliggy platform and Shanghai Disney should respect the refund rights of consumers and not set overly strict refund conditions and procedures.
According to the latest report, Ms. Zhang stated on social media that the refund for Fliggy has been received. The customer service has apologized and stated that they will negotiate with Disney to modify the ticket refund rules. However, the requirement to issue a "proof of romantic relationship" clearly goes against the spirit of the Consumer Rights Protection Law. Shanghai Disney and Fliggy platforms should provide explanations and corrections to this matter as soon as possible. At the same time, it is hoped that relevant departments can strengthen the supervision of scenic spots and platforms to protect the legitimate rights and interests of consumers.
CandyLake.com 系信息发布平台,仅提供信息存储空间服务。
声明:该文观点仅代表作者本人,本文不代表CandyLake.com立场,且不构成建议,请谨慎对待。
声明:该文观点仅代表作者本人,本文不代表CandyLake.com立场,且不构成建议,请谨慎对待。
猜你喜欢
- Starting from tomorrow, Hong Kong Disneyland ticket prices will increase
- Strawberry Bear Successfully Made Stars, Disney's Next Big Shot is Stitch
- Disney animated movie 'Ocean's Edge 2' is scheduled for release in mainland China on November 29th
- Morgan Stanley Executive Chairman Goldman will take over as Chairman of Disney's Board of Directors. The new CEO candidate is expected to be determined in early 2026
- 迪士尼硬刚苹果!Disney+/Hulu不再支持App Store内购:想抽成门都没有
- Disney's Hard Apple! Disney+/Hulu no longer supports in app store purchases: even if you want to draw a commission, there's no way
- ディズニー硬剛アップル!Disney+/HuluはApp Store内購入に対応していない:抽選にもドアがない
- 디즈니 하드 애플!Disney +/Hulu는 더 이상 App Store 내부 구매를 지원하지 않습니다: 문으로 뽑고 싶어도 없습니다
- Why does Disney consider "flipping bags" as a "tradition"? Pride and pride are just one word apart
- Disney launches' AI revolution '? We are forming a new technology team to specialize in the application of AI, AR and other technologies
-
2024年11月7日,由新华社新闻信息中心、新华社上海分社、新华社品牌工作办公室主办的“品牌·让世界更美好”中外品牌论坛在上海举办。此次论坛,理想汽车荣获“通用ESG企业评价规范”年度最佳品牌奖。理想汽车将 ...
- cool88817
- 半小时前
- 支持
- 反对
- 回复
- 收藏
-
何思文表示,“在进博会这个平台上,我们开启的是倾听模式,通过进博会展出各类产品,收集消费者的需求和反馈,进而帮助决定未来进口到中国的产品。过去,汽车行业的许多创新源于美国加州或欧洲。我相信,中国正 ...
- MaxLucky
- 7 小时前
- 支持
- 反对
- 回复
- 收藏
-
11月5日至10日,第七届中国国际进口博览会(下称“进博会”)在国家会展中心(上海)举办。在进博会期间,平安健康医疗科技有限公司(下称“平安健康”)与美敦力(上海)管理有限公司(下称“美敦力”)达成战 ...
- Hidden2
- 前天 17:06
- 支持
- 反对
- 回复
- 收藏
-
今年上半年业绩表现低迷的百胜中国在第三季度打了个“翻身仗”。11月4日,百胜中国发布三季报显示,今年第三季度,其净利润同比增长22%。而在第一季度、第二季度,该公司净利润增长率分别为-1%、8%,第三季度净 ...
- nihaosifa
- 前天 15:35
- 支持
- 反对
- 回复
- 收藏